1. Introduction
Welcome to Laforma Technical Services L.L.C. These Terms of Service govern your use of our website, digital platforms, and the technical maintenance services we provide. By accessing our site, interacting with our digital channels, or using our services, you agree to be bound by these terms.
2. Technical Services Scope & Responsibility
We provide specialized technical maintenance services, including but not limited to AC maintenance, plumbing, electrical works, carpentry, and general maintenance. Our responsibility is strictly limited to the execution of the services as detailed in the approved quotation. All physical services require an on-site inspection before a formal quotation is provided.
3. Limitations of Service Outcomes
While we strive for the highest quality of workmanship, the outcomes of technical services can be influenced by pre-existing conditions, material defects outside our control, or structural limitations of your property. We do not guarantee permanent fixes for underlying structural or systemic issues not explicitly covered in our service scope.
4. Digital Platform Usage
Our website and digital platforms are provided to facilitate service booking, information sharing, and customer support. You agree to use these platforms responsibly and not to misuse our systems, introduce malicious code, or attempt unauthorized access.
5. Account Linking & Third-Party Platforms
You may be able to link your account or interact with our services via third-party platforms. By doing so, you authorize us to access necessary information as permitted by those platforms. We are not responsible for the privacy practices or terms of third-party platforms you choose to link.
6. Compliance with Google, Meta, & LinkedIn Rules
Our digital advertising, tracking, and communication strategies strictly adhere to the policies set by Google, Meta (Facebook/Instagram), and LinkedIn. Any user-generated content, interaction, or data shared through our campaigns on these platforms must also comply with their respective community guidelines and terms of service.
7. AI and Automation Disclaimer
We may utilize Artificial Intelligence (AI) and automated systems for customer service (e.g., chatbots), scheduling, and service estimations. While we aim for accuracy, AI-generated responses, automated quotes, or scheduling suggestions are preliminary and do not constitute a legally binding agreement until reviewed and confirmed by our human representatives.
8. Customer Obligations
Customers are required to provide safe and unhindered access to the work site, secure necessary building permits or management approvals prior to our arrival, and provide accurate information regarding the issue at hand. Failure to meet these obligations may result in service delays or additional charges.
9. Limitation of Liability
To the fullest extent permitted by law, Laforma Technical Services L.L.C shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our digital platforms or the provision of our physical services. Our total liability for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim.
10. Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
11. Privacy & Data Policies
Your privacy is important to us. For detailed information on how we handle your data, please review our policies using the links below:
- Privacy Policy (English)
- User Data Deletion Policy (English)
- Privacy Policy (Arabic) - سياسة الخصوصية
- User Data Deletion Policy (Arabic) - سياسة حذف بيانات المستخدم
12. Contact Us
If you have any questions about these Terms of Service, please contact our support team.